Class Policies

Tuition

Tuition must be paid in full prior to attending any course to guarantee a seat and ensure required materials are available, unless specific prior arrangements have been made at the time of registration. Payments may be made by check, money order, credit card, or purchase order. Make checks or money orders payable to National Protective Services Institute or NPSI. Some courses qualify for a tuition payment plan; however, all calculated course fees and expenses shall be paid up front, and are non-refundable. Certificates of Training are held until checks clear the bank. Course prices can be found on the description page and the dates of the class(es) can be found on the calendar.

Fees/Expenses

Fees and expenses are paid to the instructor on the first day of class. Students will not train unless, at a minimum, the calculated expenses are paid in full.

Refund Policy

Tuition payments secure instructor time and purchase materials, therefore, are not refundable. Students who register for classes and neglect to attend should not expect to receive a refund. If a student cancels or drops a class seven (7) calendar days prior to the first day of class and requests a refund they will receive a full credit toward a future class, minus a 10% cancellation fee. Students who cancel or drop a class less than seven (7) calendar days prior to class will not be eligible for a credit. Full refunds are given for classes canceled by NPSI. Refunds are not available for eLearning courses, nor may the course be transferred from one student to another.

Canceled Classes

 NPSI reserves the right to cancel classes, change times or locations, and substitute instructors as necessary. Classes are assessed a week before the start date, and a decision is made on or before the day of class if a class may or may not make. Students of canceled classes will be informed prior to the start of class by e-mail, text message, or phone call.